I need help

A fully functioning Opencart store depends on multiple factors such as internet connection, hosting, web server errors, database, Opencart platform, Opencart extensions, templates...

Whenever a problem is found, it is important to determine what exactly caused it. Since our support covers only problems related to installations or maintenance of stores installed by AMP Global Soft, it is strongly recommended to determine whether a problem is related to AMP Global Soft or not. To do that, you need to check if the problem occurs when using the default Opencart theme, which can be activated from System> Settings> Your Store> Theme (set it as Default Store Theme).

Note 1: You don't lose any settings when switching to the default Opencart theme.
Note 2: Do not uninstall the magazine theme from Extension> Extension> Themes> Magazine theme! It will remove all the settings from your Journal.

If the problem occurs when using the default Opencart theme, you can use the following helpful resources:

• Opencart documentation Opencart
• Opencart Forums Opencart
• Opencart contact:  www.opencart.com/index.php?route=support/contact

If the problem does not occur when using the default Opencart theme, the following steps can help you resolve it:

• Make sure you have the latest version of your template or theme.
• Check if the problem can be replicated in our demos.
• Try uninstalling any third party Opencart extensions you have in your store.

If you are within the maintenance period contracted with us, do not hesitate to open a ticket and we will assist you as soon as possible.